Podcast: Operations is boring
A candid look at how fintechs turn bold ideas into scalable operations , and why great ops are never boring.
A candid look at how fintechs turn bold ideas into scalable operations , and why great ops are never boring.

Episode title: Operations is boring
Speakers: Sophie Paterson (COO, Tenora) in conversation with Simon Tweddle, Managing Director at Shapes First
Listen now: Watch the full episode on YouTube
In this open, practical chat, Tenora’s COO Sophie Paterson talks with Simon about what it really takes to operationalise a fintech from early build to scale. She contrasts life in a PLC with the “three-hats” reality of a startup, where decisions touch cash flow, revenue, risk and culture—and where progress often means choosing what not to ship in year one. Sophie shares how a data-led approach to risk brings clarity to tough calls, why capturing decisions and actions matters, and how to build efficiency and resilience into products from day one rather than bolting them on later.
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